Navoriscent - Advanced SEO Solutions for E-commerce Success

Introduction

At Navoriscent, we're committed to protecting your privacy and being transparent about how we handle your data. This policy explains what information we collect when you use our SEO services for e-commerce platforms, why we collect it, and how we keep it secure. We believe you should have control over your personal information, and this document will help you understand your rights.

Our platform serves e-commerce businesses across South Africa and internationally. Because we work with sensitive business data and personal information, we've implemented comprehensive measures to ensure your privacy is protected at every step of our service delivery.

Information We Collect

Personal Information

When you register for our services or contact us, we collect:

Your name, email address, and phone number for account creation and communication
Business information including company name, website URL, and industry details
Billing information and payment details processed through secure payment processors
Communication records including support tickets, emails, and phone conversations

Technical Data

To provide effective SEO services, we automatically collect:

Website analytics data including traffic patterns, user behavior, and conversion metrics
Search engine performance data and keyword rankings
Technical website information such as loading speeds, mobile compatibility, and site structure
Device and browser information to optimize our platform's performance

Important: We only collect data that's necessary for providing our SEO services. We don't sell your personal information to third parties, and we don't use it for purposes unrelated to your service experience with Navoriscent.

How We Use Your Information

Service Delivery

Your information helps us deliver personalized SEO strategies:

Analyzing your website's current performance and identifying optimization opportunities
Creating customized SEO reports and recommendations specific to your business
Monitoring your search engine rankings and traffic improvements over time
Providing technical support and responding to your inquiries promptly

Platform Improvement

We use aggregated, anonymized data to enhance our services. This includes improving our algorithms, developing new features, and ensuring our platform remains effective for e-commerce SEO needs. Individual client data is never shared in this process.

Data Storage and Security

We implement industry-standard security measures to protect your data. All information is encrypted both in transit and at rest using AES-256 encryption. Our servers are hosted in secure facilities with 24/7 monitoring, and access is restricted to authorized personnel only.

Data Retention

We retain your personal information for as long as necessary to provide our services:

Active account data is maintained throughout your subscription period
Historical SEO data is kept for up to 3 years to track long-term performance trends
Billing and transaction records are retained for 7 years as required by South African law
Support communications are kept for 2 years to maintain service quality

Data Type	Retention Period	Purpose
Account Information	Duration of subscription + 1 year	Service delivery and support
SEO Performance Data	3 years	Historical analysis and reporting
Financial Records	7 years	Legal compliance

Your Rights and Choices

Under South African data protection laws and international privacy standards, you have several rights regarding your personal information:

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide this in a structured, commonly used format within 30 days of your request. This includes your account information, communication history, and any SEO data specifically tied to your personal details.

Correction and Updates

If any of your personal information is inaccurate or outdated, you can update it directly through your account dashboard or by contacting our support team. We'll make corrections within 5 business days of verification.

Deletion Rights

You can request deletion of your personal data, though this may affect our ability to provide ongoing services. Some information may need to be retained for legal compliance, but we'll delete everything that's not legally required to keep.

To exercise any of these rights, simply email us at [email protected] with your request. We'll verify your identity and respond within the timeframes required by applicable privacy laws.

Third-Party Services

We work with carefully selected third-party services to deliver our SEO platform effectively. These include analytics providers, payment processors, and cloud infrastructure services. All third parties are required to maintain the same level of data protection that we provide.

Data Sharing Limitations

We never sell or rent your personal information to anyone
Third parties only receive the minimum data necessary for their specific function
All data sharing is governed by strict contractual agreements
We regularly audit our partners to ensure compliance with privacy standards

International Data Transfers

While Navoriscent is based in South Africa, some of our technical infrastructure and third-party services may process data internationally. When this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

For clients in the European Union, we comply with GDPR requirements for international data transfers. We maintain documentation of all cross-border data processing activities and ensure adequate protection measures are always in place.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you by email and through our platform. Continued use of our services after notification constitutes acceptance of the updated policy.

Minor updates, such as clarifications or contact information changes, may be made without individual notification, but we'll always update the "Last modified" date at the top of this document.

Privacy Policy